In the fast-paced landscape of pharmaceuticals, staying ahead means embracing cutting-edge technologies. For one pharmaceutical company, implementing the Eightfold Talent Intelligence Platform was a strategic move intended to enhance the Talent Acquisition and Talent Management processes. However, they recognized that successful adoption of new software isn’t just about deployment; it’s about how well it’s embraced across the organization.
Fostering a Culture of Continuous Improvement
Rather than a big bang rollout, they opted for a phased deployment strategy. Central to their strategy was the continuous monitoring of adoption metrics. By tracking user engagement and adoption rates in real-time, they gained valuable insights into how recently added divisions were embracing the new features. This data-driven approach empowered them to identify and adapt to adoption trends.
Through adoption analysis, it is possible to achieve more than just software deployment, instead fostering a culture of continuous improvement and engagement. The success story of newly implemented systems extends beyond the initial deployment; analytics tools play a crucial role in making a rollout successful and sustaining adoption.
The Role of Custom Analytics: A Partnership with Blue Crab Consulting
How was this achieved? The success story of this rollout and the ability to monitor it at every stage is the result of a partnership with Blue Crab Consulting (BCC), who developed bespoke analytics dashboards capable of presenting the desired data – including repeat visitors, engagement around mentoring, enrollment in projects and learning courses, and more – in an easily digestible format. These custom-developed dashboards increase accessibility of the data within Eightfold.ai’s Talent Intelligence Platform and offer insights that enable simplified decision making for leaders by slicing, dicing, and summarizing data based on specific feature usage, adoption by business unit, and other key indicators. By providing these insights during the rollout, the BCC team offered the client the opportunity to make adjustments, including to change management and training strategies. This analytics-centered approach can mean the difference between a new tool becoming widely accepted or not, and the subsequent impacts to the bottom line, budgets, and the standing of HR as a valuable partner to the business.
By leveraging custom dashboards and analytics tools, we can assists our clients in monitoring adoption metrics, identifying trends, and fostering a culture of continuous improvement. Whether during the implementation phase or as part of ongoing Managed Services, BCC provides the expertise and support needed to drive not only the successful adoption of new technologies, but the identification of key metrics that drive real business outcomes and maximize our clients’ ROI.
In conclusion, the implementation of cutting-edge AI-powered solutions requires consideration of ongoing adoption, key metrics and analytics for data-driven decision making, and a commitment to fostering a culture of engagement to be truly successful. With the right partnership, like that with Blue Crab Consulting, organizations can navigate the complexities of technology deployment, drive adoption, and meet the dynamic challenges of the future.
